You can have all the bandwidth in the world, a site loaded with bells and whistles, apps that run on every new platform—but that’s no guarantee of social media success. This point was brought home to me at the Internet Marketing Summit in London last week, during a presentation given by Andrew Gerrard, a social and digital media strategist at d-marketing.
The No. 1 social media tool companies should invest in is their people.
By now, we all know the buzzwords of [...]

In the PR business, we’re all constantly thinking about social marketing, social networks, the social Web and social media. But we don’t think as often as we should about what those terms actually mean. Where does one end and another begin?
As Trebor Scholz, assistant professor in the Department of Media Study at the New School, lays out in an info-packed online slide show, the roots of our collective digital society are long and tangled: from an e-mail progenitor in 1965, [...]

As I was pulling together a white paper about social media I came across an article that Adweek published about me in 1996, when my role as head of TBWA’s Department of the Future took me to Amsterdam. Having already been central in setting up the agency’s efforts to use new media tools for market research, I moved to the Netherlands to develop interactive research capabilities for the agency’s European offices.
Around the same time, I worked on a campaign strategy [...]