The numbers are impressive: Facebook added its 300 millionth member in September, and the site accounted for 58.6 percent of all U.S. visits to social networking sites in September, an increase of 194 percent over the year before. Twitter is taking off even more dramatically: That site has 20.8 million members and received 1.8 percent of all U.S. visits in September 2009, up from 0.15 percent a year earlier—that’s a growth rate of 1,170 percent. And that doesn’t even count [...]

As I was pulling together a white paper about social media I came across an article that Adweek published about me in 1996, when my role as head of TBWA’s Department of the Future took me to Amsterdam. Having already been central in setting up the agency’s efforts to use new media tools for market research, I moved to the Netherlands to develop interactive research capabilities for the agency’s European offices.
Around the same time, I worked on a campaign strategy [...]